FAQs

Frequently Asked Questions

Answers to Common Questions

FAQs for Our Guests

FAQs for Partnerships

What is included in the apartment?

All our properties come fully furnished with high-speed Wi-Fi, premium fresh linen, towels, modern toiletries, and kitchen essentials—everything you need for a comfortable, ready-to-live stay.

How do I book and access the property?

Book directly through our website for the lowest rates. Before arrival, you’ll receive detailed check-in instructions and a secure lockbox code for smooth contactless entry experience.

Can I check in early or request a late checkout?

Yes, early check-ins and late checkouts are possible depending on availability. Contact our team in advance, and we’ll do our best to accommodate; fees apply.

Are the properties professionally cleaned?

Absolutely. Professional cleaning is completed before every arrival. Extra mid-stay refreshes or restocks can be arranged anytime for an additional fee upon request during your stay.

Do you offer discounts for long-term stays?

Yes, we specialize in corporate and extended stays. We welcome longer bookings offering discounted rates for guests staying weeks or months making our properties home comfortably.

What if I need assistance during my stay?

Our Starlit Luxe Stays support team is available daily from 5:00 AM to 11:00 PM to assist with any questions or issues, ensuring your stay stress-free.

How does partnering with Starlit secure my rental income?

Our partnership is built on financial reliability. When you choose to collaborate with us, we become your dedicated tenant, guaranteeing prompt and consistent monthly rental income.

How do you ensure my property is well taken care of?

When you partner with us, your property is treated as a luxury asset. Our team maintains impeccable, display-level standards year-round for high-end guests.

Who handles the cleaning and ongoing maintenance?

We do. Our professional housekeeping teams service the property multiple times a week between guest stays at no cost to you, ensuring exceptional cleanliness year-round consistently.

Will I have to deal with difficult tenants or late-night calls?

Not at all. We handle all guest vetting, communication, and support, so you’ll never receive midnight calls about lost keys or Wi-Fi issues from guests directly.

What types of properties are you looking to partner with?

We seek well-presented, high-quality apartments and houses in desirable locations, partnering with owners whose properties appeal to corporate travelers, families, and premium holidaymakers.

How do I get started with a partnership?

Getting started is simple. Complete our partnership form, and our team will contact you to evaluate your property and discuss protecting income and investment.